About Us
Ascend is the UK's leading manager of Single-Family Build-to-Rent homes, proudly delivering award-winning property management for over 10,000 homes nationwide. As we continue to experience rapid growth across all areas of our business, there has never been a more exciting time to join our team. We are committed to providing outstanding service to our clients and offer a supportive, collaborative, and rewarding work environment.
About the Role
We are seeking a proactive, detail-oriented Receptionist to join our dynamic team at our Sale, M33 office. This is a vital role in supporting the smooth day-to-day running of a fast-paced office, ensuring a professional and welcoming experience for both staff and visitors.
Key Responsibilities
* Act as the first point of contact for all visitors, clients, and contractors—offering a warm, professional welcome and ensuring a positive first impression of the business.
* Support a team of managers with ad-hoc administrative tasks as required.
* Provide administrative support across multiple departments, maintaining accuracy, confidentiality, and attention to detail.
* Handle all incoming and outgoing mail and packages, including opening and distributing post to relevant departments.
* Manage office supplies, including ordering and maintaining inventory of stationery, kitchen stock, and general office items.
* Answer overflow calls during busy periods, ensuring queries are handled efficiently and directed appropriately.
* Coordinate meeting room bookings, ensuring rooms are tidy, stocked with necessary materials, and prepared ahead of appointments.
* Greet and assist guests, including providing refreshments and ensuring they are comfortable during their visit.
* Ensure communal areas, including reception, meeting rooms, and kitchen, are kept tidy, clean, and presentable at all times.
* Help coordinate internal events or meetings, including refreshments, room setup, and logistics.
* Maintain internal records and logs, including visitor sign-in sheets, post tracking.
* Act as Fire Marshal for the office—ensuring evacuation procedures are followed, headcounts are accurate, and fire safety responsibilities are upheld in line with company policy and legal standards.
* Promote and uphold a professional, friendly, and proactive office culture aligned with the company's values and behaviours.
* Provide occasional support to Office Manager, Operations, or HR teams during key projects or busy periods.
Skills & Experience
* Possession of a valid driver's license is highly desirable but not essential.
* Previous experience in a receptionist, front-of-house, or office administrator role—ideally in a fast-paced, professional setting.
* Excellent interpersonal and communication skills, with a confident, clear, and professional telephone manner.
* Strong organisational and multitasking abilities, with the capacity to manage competing priorities effectively.
* IT literate, with solid working knowledge of Microsoft Office applications (Outlook, Word, Excel) and the ability to quickly learn internal systems.
* Ability to work independently and as part of a team, using initiative to solve problems and support colleagues.
* Professional presentation and positive attitude, representing the business to clients, contractors, and guests.
* Reliable and punctual, with a strong sense of responsibility and ownership over the role.
The Benefits
* Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday.
* Start your weekend early with a 4PM finish on a Friday.
* Annual attendance bonus to thank you for your commitment.
* Paid time off for medical screenings.
* Enhanced company sick pay policy with service.
* Reduced Christmas operating hours.
* Contributory Pension Scheme for long-term financial security.
* Recognition programs to acknowledge employees who display our Values & Behaviours.
* Enhanced Maternity/Adoption/Paternity Pay to support your family.
If you possess these skills and are looking for an opportunity to contribute to a dynamic team, we encourage you to apply for this Receptionist position.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
* Additional leave
* Company events
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
Work Location: In person