Overview and what we offer Mon - Friday 37.5hrs Location - Manchester city centre Refer a friend for £1000 bonus which is unlimited! Generous holiday entitlement Day off for your birthday Staff Awards Hotel and airline discounts Employee Assistance Programme OUR COMPANY CULTURE IS Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE! Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees At Clarity we not only listen, we adapt and we deliver Who we are and what we do We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group Role Purpose As a Billing Agent, you’ll play a key role in keeping our business running smoothly by making sure customers are billed correctly and on time for their bookings. You’ll be part of a busy, detail-focused team that handles automated billing, resolves payment issues, and processes manual invoices when needed. It’s a fast-paced environment where accuracy really matters, and having an inquisitive mindset is essential — you’ll need to dig into discrepancies, ask the right questions, and help uncover the root cause of any billing anomalies. Key Tasks Load invoice data into our system for travel/event bookings to generate the invoice to the customer. Manage the automated invoiced exception queues. Monitor to ensure the automated processes are running. Handling queries via Freshdesk, liaising with customers, suppliers and internal users as required. Where we haven’t received an invoice form a supplier, contact the supplier for a copy invoice. Reconcile credit card statements back to supplier invoice to ensure charges match expected booking spend. Process refund of charges where the refunds cannot be processed automatically in the booking systems. Process urgent payment requests from across the business and liaise with the Accounts Payable team for the payment to be made. Work with teams across the business to ensure effective invoicing to customers. Accurate maintenance of ledgers ensuring that detailed accounts can be processed Experince and requirements • Previous billing experience working within a similar role would be advantageous • Able to work with the team to help achieve team/department objectives • Demonstrate excellent attention to detail • Be computer literate with good knowledge of Microsoft Office and excellent excel skills • Possess excellent communication skills • Can work under pressure and to tight deadlines • Have the ability to think logically