Job Description
Housing Customer Service Advisors
Customer Service Advisor - Housing Repairs & EnquiriesLocation: Bury (with some home working/ more hybrid) Hours: 37 hours per week Salary: £14.83Duration: up to 6 monthsAbout the RoleWe are looking for experienced and motivated Customer Service Advisors to join our team, providing front-line support on housing repairs and general housing enquiries.In this role, you will act as a key point of contact for residents, delivering high-quality, customer-focused service over the phone. You will primarily support our busy housing repair lines, while also assisting with a range of general housing-related queries.This is a fast-paced environment, so we are seeking individuals who can hit the ground running and make an immediate impact.Key Responsibilities
* Handle inbound calls relating to housing repairs and general housing enquiries
* Accurately log repair requests and ensure timely escalation where required
* Provide clear, helpful advice and information to residents
* Deliver excellent customer service, resolving queries efficiently
* Work collaboratively with colleagues and service teams to meet customer needs
About You
* Proven experience working within a housing environment (essential)
* Experience in a contact centre or customer service role
* Strong communication and customer service skills
* Ability to manage a high volume of calls in a busy setting
* Confident in using systems to record information accurately
* A proactive attitude and the ability to start contributing quickly
What you need to do nowIf you're interested in this role, please forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4797097