Oracle Fusion Cloud Enterprise Performance Management (EPM) Implementation Support Engineer
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Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer‑centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!
Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.
We want you on our team!
Security Clearance (SC) to work with UK Government customers required, or eligibility to be security cleared.
Who is Oracle Customer Success Services?
Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.
Lifecycle Management
As customers grow and mature with their operations, we act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator.
What You’ll Do
* As a Fusion Cloud EPM Implementation Support Engineer for UK Government Clients, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales technical and functional customer issues directly with customers.
* A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
* As a Fusion Cloud EPM Implementation Support Engineer, you will offer strategic support to assure the highest level of customer satisfaction. Focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on‑site customer visits.
Background you should have for this job
* 3+ years experience with Oracle Fusion Cloud EPM or 5+ years experience with Oracle Fusion Cloud and Oracle EBS EPM.
* Eligibility for UK Government Security Clearance, British Nationality required.
* Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements.
* Applying and testing of Oracle Updates.
* Strong experience in proving support, configuration and extension services activities.
* Excellent spoken and written English language communication skills.
* Ability to work with multiple teams to address client needs.
* Demonstrate self‑initiative and ability to work independently and unsupervised.
* Hands‑on experience in supporting/integrating and extending Oracle Fusion Cloud EPM.
* Expertise in configuring and optimizing applications, and understanding of performance tuning techniques.
We also use
* Fusion SaaS (e.g. OIC, ERP, SCM, PPM, Payroll)
Responsibilities
In this role, you are expected to be an expert member of the problem‑solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, this team member may be sought by customers and Oracle employees to provide expert technical advice.
Qualifications
Career Level - IC4
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry‑leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We are committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work‑life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
Location
Harrow, England, United Kingdom
Salary
£100,000.00‑£150,000.00 (6 months ago)
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