We’ve partnered with a leading enterprise tech provider delivering 24/7 support solutions to customers across education, public safety, and commercial sectors.
They’re now hiring for a Tier 1 Support Analyst to join their technical assistance team based in Basingstoke. This is a great opportunity for a technically curious graduate or early-career IT professional to develop in a fast-paced environment that offers paid vendor training, career progression, and hands-on experience with cybersecurity and network operations.
Key Responsibilities:
1. Act as first-line support via phone, email, chat, and portal-capturing accurate ticket information and managing SLAs.
2. Monitor internal and customer systems, troubleshoot faults, and deliver step-by-step resolution instructions.
3. Analyse and triage security alerts, working closely with the SOC team to assess impact and document incidents.
4. Support system change requests and proactive fault resolution across client environments.
5. Participate in a 24/7 shift pattern (4 days on / 2 days off across early, late, and night shifts).
Requirements:
6. A strong interest in IT and Cybersecurity; ideal for recent grads or those seeking a career launchpad.
7. Experience in customer service or technical support is a plus.
8. Understanding of basic IP networking and IT support fundamentals.
9. Willingness to work rotating shifts, including nights and weekends.
10. Must be able to commute to the Basingstoke office for all shift patterns.
Location: Basingstoke – Onsite
Salary: Up to 28k
*Rates depend on experience and client requirements