Client Resolution Officer - Field Based (B65 0JU) £29,000 | Company Car | Mon-Fri 8:30-5:00 (flexibility required) Looking for a role where you're out on the road making a real impact? Join us as a Dispute Resolution Officer, meeting customers face-to-face to resolve issues, negotiate solutions, and maintain strong business relationships. What you'll be doing: * Visiting customers to resolve complaints and queries quickly and effectively * Negotiating solutions and contract terms to maintain ongoing business * Planning your own diary to reach customers unreachable by phone/email * Making confident, on-the-spot decisions while protecting the company * Managing cases through a CRM system and keeping accurate records * Working with internal teams to deliver the best outcomes * Handling sensitive situations with a calm, professional approach What you'll need: 2 years' experience in customer relations, complaints & negotiation Strong communication, problem-solving & IT skills Ability to manage a busy workload independently Good knowledge of Birmingham and surrounding areas Clean UK driving licence If you're confident, organised, and thrive in a fast-paced, field-based role- apply now! Brook Street NMR is acting as an Employment Agency in relation to this vacancy.