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Customer service coordinator

Nottingham (Nottinghamshire)
The New Homes Group
Customer service coordinator
Posted: 19 May
Offer description

Property Manager

At Sharman Quinney, part of the Connells Group, we're looking for a highly motivated Property Manager to complement our Property Management Team within our Lettings Department in Peterborough. As a Property Manager you will provide property management and tenancy support services to branches, landlords and tenants.

Competitive Basic Salary - OTE £25,000 - Training & Development - Career Progression - Company Pension Scheme

What's in it for you as a Property Manager?

1. Get full training and development
2. A good understanding of estate agency business
3. Fast paced, fun environment
4. Monday-Friday 9am-5pm
5. Regular team meetings
6. Full company briefings
7. A career pathway

Key responsibilities of a Property Manager

8. Act as a central point of contact managing the effective resolution of queries from clients and staff
9. Provide expert advice to branch and customers particularly in relation to the implications of relevant legislation.
10. Maintain central register of contractors and ensure that they have the correct qualifications
11. Oversee customer service ensuring works and renewals are carried out in a timely manner and monitor chasing up invoices and inspection of works and Tenancy Agreements
12. Monitor workloads in order that deadlines are met and service levels are adhered to.
13. Assist with complicated cases and tenancies advising PC, Landlord and Tenant of options along with liaising with LSC and branch

Skills and Experience required to be successful as a Property Manager.

14. Full UK Driving License and access to own vehicle
15. Strong customer service skills and confident communicator
16. Good team player
17. Ability to stay calm under pressure
18. Excellent negotiation and influencing skills
19. Excellent planning and organisational skills
20. Good analytical ability

Sharman Quinney is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

EA06929

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