Financial Operations Change Manager / Business Change Project Manager BAU Finance Operations, Operational Change, Shared Services (Finance, Accountancy, all depts), Process Improvement, Project Management, Change Management (Finance/Accountancy), Stakeholder Engagement. Contract Inside IR35 (Umbrella or Agency Payroll), 6 Months+, Glasgow, Lanarkshire, £350 - £400 p/day (Contract Rate)
Global Insurance Group seeks Financial Operations Change Manager / Business Change Project Manager to oversee process change and improvement from upstream IT systems changes whilst driving operational excellence initiatives and continuous improvement within their Glasgow Shared Service Centre.
The role will play a key part in supporting the SSC team in identifying and delivering process improvements, driving automation, and ensuring consistent standards across all financial operations functions. Working closely with all finance teams, IT project managers, and other business areas, the Financial Operations Change Manager / Business Change Project Manager will help shape and deliver meaningful change initiatives that enhance performance and efficiency across the SSC as projects come downstream from Business Change and IT / Systems Delivery departments.
Key responsibilities will include:
BAU operational and process amendment through analysis, problem-solving, and solution design in line with demands from change upstream
Investigating process challenges, documenting findings, and implementing practical, scalable solutions in collaboration with stakeholders
Engaging with non-technical audiences to relay technical changes and implications from IT project managers relating to changes coming downstream
Creating and managing project plans, ensuring delivery of agreed outcomes within timeframes
Full Life Cycle Project Management for new workload transitions into the SSC, ensuring alignment with standard practices and smooth integration into BAU operations
Leading Continuous Improvement and Automation initiatives, coaching and supporting teams to embed a culture of standardisation and proactive improvement
Acting as the point of contact for external change and IT / systems projects, managing the impact of those changes on SSC processes and operations
We are therefore searching for a Financial Operations Change Manager / Business Change Project Manager or a Finance Business Analyst / Project Manager who can demonstrate:
A proven track record in problem-solving and process improvement within finance operations or a Shared Service Centre environment (Credit Control, Reconciliation, General Ledger, Accounts Payable, Journals, Tax, Intercompany, Asset Management)
Experience of leading or managing business change initiatives in complex organisations
Strong Business (Finance) Project Management and/or Change Management experience
Excellent stakeholder management and relationship-building skills, with the ability to influence and engage across global teams
Lean Six Sigma certification (non-essential)
Background in financial services (insurance or banking desirable but not essential); experience gained in Accountancy/Financial Accounting (General Ledger, Reconciliations, Tax, AP et within corporate environments) would be highly beneficial
Preferably certified to: ICAS, ACCA, CIMA, CPA or international equivalent or significant relevant experience
Excellent opportunity to join a global business in a highly visible role, driving process improvement and operational change across a global finance function. Weekly payroll.
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