Job Description - Customer Service Assistant Title: Customer Service Assistant
Location : Surrey, United Kingdom (Hybrid - 3 days office / 2 days WFH post-probation)
Salary : £24,000 ( Depending on Experience)
Pension
- Private medical insurance
- Life assurance
- Cycle to work scheme
- 22 days annual leave (increasing by one day each year to 25 days)
- An additional day off each year to celebrate your birthday or an alternative special
Our client is looking for a dynamic and passionate Customer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients.
This is a hybrid position based in Surrey, with the option to work from home two days per week after probation.
Be the first point of contact for clients and suppliers via phone and email.
Deliver high-quality, timely support by resolving client and supplier queries efficiently.
Provide support to the broader Waste team including Account Managers and Compliance staff.
Handle administrative tasks such as document collection and uploading.
Ensure services are delivered to internal SLAs and exceed client expectations.
A minimum of 2 years’ experience in a Customer Service or Client support role.
A dynamic, client-focused mindset with a passion for delivering great service.
Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems.
GCSE English & Maths (Grade C/Level 4 or above).
A genuine interest in ESG, sustainability, and helping organisations make a positive impact.