Job Title: Network Operations Engineer
Location: Leeds / Hybrid
Salary: £45,000 - £55,000 per annum (DOE)
Job Type: Full Time / Permanent
Overview
At TIEVA, a fast‑growing hybrid IT provider, we empower organisations through secure, scalable and reliable technology. As a Network Operations Engineer you will ensure the availability, performance and security of managed customer networks within an MSP environment.
Key Responsibilities
* Monitor network alerts, link health and performance across customer and internal environments.
* Investigate, troubleshoot and resolve complex connectivity, performance and line or circuit issues.
* Act as a technical escalation point for network‑related incidents within the managed services environment.
* Support incident management and major incident resolution in collaboration with Service Desk, Sec Ops and third‑party providers.
* Own operational management of firewall platforms, with primary responsibility for FortiGate environments.
* Implement and manage firewall policy changes, VPN configurations (site‑to‑site and remote access) and security services.
* Plan and execute firewall firmware upgrades and platform maintenance.
* Perform firewall disaster recovery testing, validating recovery capability and documenting outcomes.
* Ensure firewall and network security configurations align with best practices and customer security requirements.
* Perform scheduled network health checks and preventative maintenance activities.
* Execute approved network changes in line with change and service management processes.
* Communicate planned maintenance windows and anticipated service impact to customers and stakeholders.
* Work with 3rd parties to facilitate hardware replacements and upgrades.
* Remediate network‑related vulnerabilities identified by Security Operations or vulnerability management processes.
* Support secure connectivity and Zero Trust principles across customer networks where applicable.
* Work collaboratively across Network Operations, Projects and Security teams.
* Share knowledge, contribute to documentation and support team development.
* Stay current with Fortinet, Cisco and network technologies through ongoing learning and certification.
* Lead customer service review discussions, assessing managed network infrastructure and providing optimisation recommendations.
* Collaborate with the wider team to optimise network monitoring policies and thresholds.
Required Certifications & Experience
* Fortinet Certified Professional (FCP) – Network Security (hands‑on experience with FortiGate, FortiManager, FortiAnalyzer, Fortinet SD‑WAN)
* Cisco CCNP Enterprise (or equivalent) with a strong foundation in enterprise routing, switching and troubleshooting within multi‑vendor environments.
* Actively pursuing Fortinet Certified Solution Specialist (FCSS) in Secure SD‑WAN and SASE is preferred.
* Minimum of one core certification is required; experience with any of the desirable technologies is a plus.
Desirable Certifications (Not Mandatory)
* Aruba Certified Professional (ACP) in Mobility and ClearPass (Aruba Certified Expert considered a strong advantage).
* Barracuda Certified Engineer (BCE) or equivalent with CloudGen Firewall and/or Email Security Gateway experience.
* Palo Alto PCNSA / PCNSE certifications or equivalent operational experience.
Technical Expertise
* Experience supporting firewalls, switching, wireless, WAN and remote access in live production environments.
* Strong operational knowledge of Fortinet platforms – firewall policy, VPNs, firmware upgrades and fault resolution.
* Experience in multi‑customer MSP environments, managing competing priorities and adhering to SLA commitments.
* Comfortable operating within incident, change and maintenance processes.
* Knowledge of vulnerability remediation, patching and security hardening in collaboration with Sec Ops teams.
Professional Skills
* Hands‑on engineer who enjoys operational ownership rather than purely design work.
* Methodical, detail‑oriented and calm under pressure during incidents.
* Clear communicator, comfortable liaising with customers, ISPs and vendors.
* Proactive about improving services, documentation and operational standards.
* Committed to developing technical depth through certification and real‑world experience.
Personal Qualities
* Self‑motivated, independent and proactive.
* Passionate about learning and growth.
* Team player with a positive, can‑do attitude.
Benefits
Financial
* Life Insurance
* Pension
* Car allowance (subject to role)
* £1,000 refer‑a‑friend bonus.
* Generous uncapped commission scheme.
* Profit share bonus scheme (non‑sales, subject to T&C’s)
* Free will‑writing service.
* Long Service Awards (financial and time rewards).
* Electric Car Scheme (salary sacrifice).
* Cycle to Work Scheme (salary sacrifice).
* IT Purchase / Loan Scheme.
* Financial Wellbeing Tool.
* Pension Surgery (consultation with a financial advisor).
* Discount scheme (retail, experience days, etc.).
* Navan.
* Buying holidays (salary sacrifice).
* Childcare voucher scheme.
Health and Wellbeing
* Private Medical Insurance.
* Employee Assistance Programme – counselling, legal advice, career coaching, financial support.
* Digital GP.
* Wisdom Well‑Being Platform.
* Gym membership contribution and gym time.
* Yoga – free onsite yoga.
* Eye tests.
* Flu jabs.
* Fruit basket – per floor stocked weekly.
* Mental Health First Aiders.
Time Off
* Holidays – above statutory, increasing with service, plus 8 bank holidays.
* Birthday benefit – have your birthday off on us!
* Enhanced Maternity Pay.
* Enhanced Paternity Pay.
* Compassionate Leave.
* Jury Duty.
* Funeral Leave.
* Volunteering Days.
Perks
* Welcome goodie bag.
* Company apparel.
* Free staff parties.
* Incentives – competitions and prizes including trips.
* Staff awards.
* Culture Team events.
Environment
* Free onsite parking.
* Refurbished office – table tennis, table football, game consoles, multi‑faith room, fully stocked bar, outdoor eating area, smoking shelter.
Inclusive & Equal Opportunity Statement
We welcome all applicants and are committed to promoting greater diversity in the tech sector. If you have a disability or neurodiversity, TIEVA can provide support and adjustments throughout the recruitment process. All information you share will be treated in confidence.
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