Customer Service Advisor - Temporary ProjectStart date 30th April for 8 weeks Mon - Fri 8:30am-5pmMansfield
This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks.
Full training is provided, handling inbound complaint calls and signposting only. NO SALES!
The of role Customer Service Advisor will involve:
* Dealing with inbound calls from customers regarding queries and complaints - you will not resolving complaints but dealing with initial calls, providing information and signposting to complaints procedures required
* Providing information to customer regarding the escalation process
* Arranging call backs for customers as and when required
* Logging details of the call on the system and updating information accurately
We are looking for candidates with:
* Customer service / call centre experience
* Empathy and experience of dealing with complaints or handling upset customers
* Excellent communication skills both written and verbal on all levels
* The ability to work on a temporary basis for the whole length of the assignment
* Computer literacy and the ability to quickly pick up new systems
Interested?? Call TurnerFox Recruitment on or email your CV today!!!
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