Job Specifics
* Reference No: SD047
* Location: Glasgow
* Hours: Full Time
* Salary: £27,000 – £30,000 + Bonus
* Closing Date: Friday 29th August 2025
* Why should you apply for this role: Strong Company Reputation
Job Overview
As a Regional Scheduler with our Group, you will be responsible for scheduling care services across two territories, ensuring optimal resource allocation and maintaining high standards of service delivery. This role is ideal for individuals with experience in logistics, scheduling, or rota management, and offers an exciting opportunity to work in a fast-paced, client-focused environment. You will collaborate closely with various teams to match Care Professionals to clients, ensuring consistency and quality in care, while efficiently managing resources to maximise capacity and drive business growth.
Main Duties & Responsibilities
Key Tasks
* Scheduling & Rotas: Develop and maintain efficient schedules for both clients and Care Professionals, ensuring that appointments are allocated in a timely and cost-effective manner. Account for travel time, holidays, training, and last-minute cancellations. Maximise the number of visits per Care Professional to drive revenue and optimise capacity utilisation.
* Client-Care Professional Matching: Match Care Professionals to clients based on their needs and preferences, striving for consistency in Care Professionals for regular visits whenever possible, improving client satisfaction, retention, and overall service efficiency.
* Territory Coordination: Oversee the scheduling of services across multiple territories, ensuring the territories are efficiently covered. Adapt quickly to changes in the schedule and reallocate resources as necessary, ensuring maximum coverage without compromising care quality.
* Commercial Awareness: Apply a commercial mindset to drive business growth by ensuring the efficient use of resources, reducing scheduling inefficiencies, and maximising the capacity of Care Professionals. Monitor client demand and use scheduling data to identify opportunities for expanding services and generating additional revenue.
* Communication & Liaison: Work closely with the client services team, recruitment team, and Care Professionals to ensure smooth scheduling and effective coordination. Foster positive relationships with both clients and staff, ensuring a seamless service experience that contributes to business growth.
* System Management: Use scheduling software to input and maintain client and Care Professional information. Ensure that all schedules and updates are accurately recorded, and data is used to inform decision-making and capacity planning.
* Problem Solving & Adaptation: Respond swiftly to changes and challenges within the schedule, adjusting plans to ensure continuity of care and minimising disruption. Proactively identify opportunities to streamline scheduling processes, increase efficiency, and reduce unnecessary costs.
* On-Call Duties: Provide on-call support as required, ensuring that any scheduling issues or client needs outside of regular hours are addressed promptly and efficiently. This may include arranging last-minute changes to rotas or ensuring coverage for emergencies.
* Compliance & Best Practices: Ensure adherence to all policies, procedures, and quality standards set by Home Instead. Follow best practices for scheduling, ensuring the service is both client-focused and cost-effective.
Employer Expectations Skills/Knowledge/Experience
* Proven experience in a scheduling or logistics role, ideally within a care or customer service environment. Experience in managing rotas for clients and staff is highly preferred, with a focus on maximising resource capacity and service efficiency.
* Strong commercial awareness with the ability to analyse scheduling data and identify areas for cost-saving, efficiency improvements, and business growth opportunities.
* Proficient in using scheduling software, Microsoft Office, and CRM systems. Ability to quickly learn new technologies as needed.
* Excellent organisational and time-management abilities, with the ability to prioritise and multi-task effectively in a fast-paced environment.
* Strong verbal and written communication skills, with the ability to work collaboratively with multiple teams and build relationships with clients and staff.
* A logical, analytical mindset with the ability to address scheduling challenges and optimise resource allocation to drive business performance.
* High attention to detail and accuracy in scheduling and record-keeping.
* Ability to remain calm and composed under pressure, ensuring service delivery remains uninterrupted while looking for opportunities to maximise capacity.
* Strong work ethic with a proactive approach to problem-solving and service management.
* A customer-focused attitude, committed to delivering exceptional care services that contribute to the growth of the business.
* A flexible, can-do attitude and the ability to adapt to changes in a dynamic environment.
Qualifications/Tickets/Licences Require
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