Jobdescription
Business Support /Administrator(FullTime)
Hatched Talent Solutionsis the TalentPartner for MJP Electrical ServicesLtd. The team we are building a uniqueelectrical company known for responsive communication, highworkmanship standards, and reliable service. With ambitious growthplans, we aim to establish ourselves as the go-to electricians inthe Bristol, Bath,Gloucester andSouth Wales region while maintaining our reputation forexcellence.
Your part in ourvision
You'll be anintegral part of the business. Without you and your skills, it'simpossible to run the company successfully. Asthe BusinessSupport /Administrator,you're speaking to customers and shaping their perceptions of thebusiness. With your friendliness,proactivity andefficiency we can make sure that MJP is the go-to electricalcompany in the region.
Responsibilitiesinclude
Communicating withcustomers
* Answeringincoming telephone calls in a timely, politemanner
* Advisingcustomers of our range of services that best match theirneeds
* Makingoutbound calls to customers for feedback at the end of aproject
* Promptlyresponding toenquiries received by email and throughCheck-a-trade
* Keepthe customer informedabout the statusof theirjob
Schedulingjobs
* Accuratelylogging all new enquiries and service requests in the companysystems
* Scheduling newjobs immediately in a suitable time slot for theengineers
* Preparingand managing the weeklyengineeringschedule
* Building agood rapport with the engineers in thefield.
BusinessAdministration
* KPI- Data entry
* Fileorganisation
* Formfilling
Professionalism
* Workingclosely with the engineers and the officeteam.
* Have a strongunderstanding of the services we offer and a good generalknowledge
* Speakingto customers in a friendly and informativeway
* Reporting to theOperations Manager, Sales Manager andDirectors
* Escalatefeedback from any unsatisfied customers to the OperationsManager
* Attendingregular performancemeetings
Experienceand QualificationsRequired:
* 5years ofAdministrationand Customer Service experience(required)
* Experienceworking in a fast-pacedenvironment
* OfficeManagement / Lead(Ideal)
* Schedulingexperience in a similarrole
* Expert usingMicrosoft Office applications such as Word andExcel
* Fluent inEnglish
PersonalAttributes:
* Self-motivatorused to workingindependently and managingyour day to daywork
* Systematicapproach to dailytasks
* Highlyorganised
* Using owninitiative
* Continuousimprovementmindset
* Passionateabout customercare
* Resilient andable to work underpressure
* Friendlyand outgoing
* Abilityto approach work with a positiveattitude
* Excellentverbal and written communicationskills
* The ability tobecome an expert in our in-house computer system and the servicesweoffer
* FullUK drivinglicence
WhatWe can Offer inReturn:
* Opportunitiesto develop your career and branch out into other areas of thebusiness that interestyou
* Teamfun days and eveningsout
* Pensionscheme
JobTypes: Full-time,Permanent
From 26,000.00per year
20 days'holiday plus bank holidays prorota
Office Hours:Monday - Friday 8am-5pm (will move toHybrid)
Benefits:
* Pensionscheme
* Gymmembership
* Privatemedicalinsurance