Responsibilities
* Drive the Trading Underwriter culture to go above and beyond for our customers, by being creative and dynamic with our thinking.
* Create a culture of service excellence, striving, and exceeding our customer perceptions.
* Lead the personal performance and development of approximately 10-14 direct reports in pursuit of continuous improvement in key activities and behaviours, which contribute to the delivery of business objectives.
* Continually look for process improvements to benefit the customer, with work capacity and resource management in mind.
* Work with management team to drive inspirational culture and to challenge business process to improve efficiency and productivity.
* Inspire individuals to achieve outstanding performance through personal leadership style and behaviours.
* Motivate, mentor and develop individuals to maximise potential.
* Act as a role model for the Zurich behaviours.
* Monitor, track and report financial performance of the team against annual financial and operational targets set in own area, ensuring accountability and responsibility from your team.
* Maintain a detailed understanding of the channel metrics and the drivers of performance variances against expectations and use data to influence and advise the team strategy.
* Embed and drive a service excellence culture in team by responding to customers in a timely manner, whilst understanding and leading an evolving customer demand.
* Develop knowledge and understanding of governance and controls, policies and procedures to ensure the team's work is undertaken to the standards of behaviour and in accordance with policy.
* Ability to Interpret data in order to determine responses to market conditions and customer demand, ensuring it is meaningful and accurate to influence team strategy.
* Previous experience of leading and driving a team to success in an ever changing and competitive market.
* Ability to coach and influence people at all levels.
* Proven experience of leading and developing people's performance.
* Experience of using data to make informed decisions on resource management and implementing a short- and long-term strategy in order to achieve the operational and financial goals.
* Demonstrable experience of working within an organisation with strong corporate values.
* Previous experience within General Insurance industry desirable.
* Innovative, enthusiastic and forward thinking.
Qualifications
* Demonstrable experience of leading and developing people's performance.
* Experience in using data to drive resource management and strategic decision-making to meet operational and financial goals.
* Ability to coach and influence people at all levels.
Benefits
* 12% defined non-contributory pension scheme.
* Annual company bonus.
* Income Protection.
* Life cover - four times your salary.
* 25 days holiday a year plus bank holidays; option to swap bank holidays for culturally or religiously significant days.
* Option to buy up to an additional 20 days or sell some of your holiday.
* Three days paid volunteering.
* Up to 16 weeks\' full pay for maternity, paternity and adoption leave.
* Access to Private medical insurance.
* Virtual GP appointments.
* Discounted gym membership.
* Free flu jab.
* Access to a wealth of wellbeing support.
Our culture and commitment
We are committed to diversity and inclusion and to treating all applicants with fairness and respect, irrespective of background, beliefs, or culture. We place a high value on wellbeing—physical, mental, social, and financial—and offer training and development opportunities. We are involved in volunteering and charitable activity through Zurich Community Trust, contributing to a brighter future for our customers, people, and planet.
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