Assistant Restaurant & Bar Manager
Rowhill Grange Hotel & Utopia Spa, Top Dartford Road, Wilington, Dartford, Kent, DA2 7QH
Salary: £29,000 per annum + monthly service charge payment
* 4 weeks holiday rising to 5 weeks with service
* 8 bank holidays
* Free car parking
* Employee uniform
In addition you will benefit from a range of company benefits including:
* Discounted hotel accommodation for yourself and your family at all hotels
* Discounted hair treatments at our two Utopia Spas
* Discount off all food & beverage at all hotels
* Discount of individual treatments booked in our two Utopia Spas
* Discount on retail products in our two Utopia Spas
* Refer a friend staff recruitment scheme
* When you celebrate your 1 yr, 3 yr and 5 yr anniversary you enjoy your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service‑related holiday
The Place
Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels – a private group of quality hotels of distinction just outside London. The 4‑star, award‑winning Utopia Spa sits within 15 acres of beautiful gardens, accompanied by a 38‑bedroom hotel, the Clockhouse Banqueting Suite and Pavilion conference venue. The hotel hosts two restaurants – RG’s Fine Dining Restaurant and Elements Brasserie & Bar – and offers a range of private dining rooms for functions, weddings, celebrations, conferences and other events. Please see our website for a full list of facilities and sample menus.
The Role
Working in our RGs Fine Dining Restaurant & Elements Bar, the Assistant Restaurant & Bar Manager will have responsibility for the service of food and beverage to residents, spa guests and local visitors. Service for guests covers breakfast, lunch and dinner 7 days per week, so candidates must be available for flexible shift patterns working 40 hrs per week across 5 days, including weekends.
* Ensuring the restaurant is prepared for service
* Providing employees with a service brief and allocating duties for their shift
* Meeting and greeting guests
* Taking guest orders
* Effectively rostering employees
* Supporting the Restaurant Manager with recruitment, induction, training and coaching of new employees
* Coaching a team of 18 employees to develop their skills and ensure service standards are met
* Serving food and beverage, including alcoholic beverages
* Completing satisfaction checks and acting on all feedback
* Resolving any service issues
* Presenting bills to guests and processing payment
* Ensuring the restaurant is reset at the end of the shift, ready for the next service
* Ensuring the work area is clean and tidy before closing
Requirements
* Smart appearance
* Excellent communication skills with a passion for guest service
* Management or supervisory experience within a quality food‑service hotel/restaurant required
* Ability to manage and motivate a team of waiters to ensure excellence
* Must have your own transport due to the location and shift work required for this role
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