We have an exciting opportunity for a Children & Young Persons Caseworker to join the Victim Support team in Gwent, working 22.5 hours a week. This is a fixed term position.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you.
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday & options to buy or sell annual leave
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, gym, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Access to EDI networks and colleague cafes
* Cycle to work scheme & season ticket loans
* Ongoing training & support with opportunities for career development & progression
About the role
This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area.
As a Victim Services & Engagement Officer you will be:
* Managing a caseload of Victims of Crime with the highest level of need, both directly, through in-depth, 1:1 support, and indirectly, by working other service providers. Undertaking face to face support, case-tracking and management.
* Carry out effective management of volunteers, assessing their competence to practice using national guidelines
* Promote the work of Victim Support by attending local community and public events
You will need:
* Proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency Setting(s)
* Experience of Managing a caseload including complex case management.
* Understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the data Protection Act and other legal requirements
* Understanding and knowledge of an active commitment to promoting equal opportunities and diversity.
* Experience of managing safeguarding issues and relevant legislation
* Managing, value, providing support and guidance to a team with a strong client service focus
* Ability to promote the work of a multi-agency hub
Please see attached Job Description and Person Specification for further details.
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support are proud to celebrate diversity and create a workplace where everyone feels they belong. We are committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
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