Fleet Support Coordinator The Opportunity Join our team as a Fleet Coordinator and play a key role in ensuring fleet availability and operational efficiency. Your expertise will drive seamless communication, customer service excellence, and effective fleet management in a dynamic 24/7 support environment. Key Responsibilities · Provide telephone support to GSE customers, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate GE/GS/GSZ aircraft delays and communicate findings to customers. · Monitor and coordinate SLA recovery plans, ensuring timely customer notifications. · Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager. · Liaise with customers on vehicle status, maintenance schedules, and repairs. · Process and allocate jobs in SAP, including creating service requests and raising purchase orders. · Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims. · Maintain accurate records of fleet movements, repairs, and service costs. · Actively promote a safe work environment by reporting hazards, incidents, and near-misses. What We Are Looking For Skills & Experience & Behaviours · Prior Customer Service or Call Centre experience · Strong understanding of fleet management, vehicle maintenance, and workshop operations. · Familiarity with SAP systems and customer service operations in a logistics environment. · Experience in a customer-focused role within the vehicle maintenance or aviation sector. · Proficiency in Microsoft Office (Excel, Word, Outlook) and strong organisational skills. · Proactive, self-motivated, and able to prioritise tasks effectively. · A team player with strong communication and problem-solving skills. · Customer-focused with a detail-oriented and professional approach. ❤️ Why You Will Love Working With Us · Competitive salary and benefits package. · Career progression opportunities within a growing company. · A dynamic, team-focused work environment that values safety and quality service. ❤️ What We Offer · 6% employer pension contribution. · 3x salary Life Assurance. · Private Medical coverage. · Employee Assistance Programme (EAP). About Us We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values: passion, integrity, accountability, and open-mindedness. ✅ Apply Now Submit your CV and cover letter today to join our dynamic team! Working Hours/Shift Pattern • Split Day & Night Shifts: Week 1 – days 0530-1730 or 0600-1800 Week 2 – Nights 1730-0530 or 1800-0600 Week 3 – days 0530-1730 or 0600-1800 Week 4 – Nights 1730-0530 or 1800-0600 Download attachment(s) This job as a PDF file