Job Description
Facilities Manager (Hard & Soft)
Permanent, Full Time
Salary + Car Allowance
Location: Shrewsbury with travel down the Wales/England border
ISS Facilities is recruiting for an experienced Facilities Manager to join our team supporting a high-profile government contract.
You will take full ownership of service delivery across your allocated regional sites. Managing both hard and soft FM services (engineering, cleaning & catering), you will ensure performance, compliance, and value for money while maintaining strong client relationships within a complex and highly regulated environment. You will act as the key interface between the client and operational teams, ensuring we consistently demonstrate high standards, transparency, and compliance.
Key Responsibilities
* Oversee hard and soft FM service delivery across multiple sites
* Manage client relationships and proactively resolve service issues
* Ensure full compliance with statutory requirements and SFG20 maintenance standards
* Manage site-based teams including supervisors, engineers, and cleaners (where applicable)
* Oversee subcontractor performance, compliance, and service quality
* Monitor and report on KPIs, SLAs, and performance metrics using CAFM system (Maximo
About You
* Proven experience in a Facilities Management role
* Strong understanding of both hard and soft FM services
* Experience managing client expectations in a complex contract environment
* Previous people management / line management experience
* IOSH Managing Safely qualification
* Understanding of statutory compliance requirements
* Working towards Level 3 or Level 4 qualification in Facilities Management
This is an exciting opportunity to manage a prestigious government contract, operating within a structured, high-expectation environment where professionalism and service excellence are essential.
If you are an experienced Facilities Manager ready to take ownership of a regional portfolio and be the face of service delivery, we would love to hear from you.