We are working on behalf of a well-established engineering company in the Stourbridge area to recruit for an experienced IT & Operations Lead. This is a full-time, permanent position offering the opportunity to join a forward-thinking business and take ownership of improving warehouse operations through IT systems and digital transformation. Objective: To drive continuous improvement across warehouse operations by using IT systems and digital tools that reduce costs, increase speed and accuracy, and support long-term business growth. Key Responsibilities: ERP Management: * Lead the ongoing configuration, optimisation, and support of the ERP system, particularly within inventory, procurement, production, and distribution. * Act as the first line of internal support for ERP-related issues. * Deliver training to staff across departments on effective ERP use. * Generate and analyse ERP reports to support business decision-making. IT & Infrastructure Support: * Provide in-house support for IT hardware (barcode scanners, printers, networking equipment, etc.) used in warehouse and office environments. * Maintain and monitor all IT-related infrastructure and assets. * Liaise with external IT support providers when necessary. * Track and maintain IT inventory. * Maintain and update business continuity procedures. * Manage GDPR-related processes and compliance requirements. Warehouse Operations: * Oversee the daily running of the warehouse, including inventory control, shipping and receiving, and order fulfilment. * Implement best practices to improve safety, efficiency, and stock accuracy. * Use operational data to refine processes and identify opportunities for digital solutions. * Lead digital transformation initiatives, including mobile scanning applications. * Monitor and report on key performance indicators (e.g. inventory accuracy, order cycle time). Logistics Support: * Coordinate imports from European and Chinese suppliers, ensuring all documentation and logistics are compliant and accurate. * Maintain clear and consistent communication with global freight agents regarding both inbound and outbound shipments. * Ensure customs documentation is prepared and submitted correctly for international movements. * Review and authorise invoices related to international freight and UK-based consumable purchases. Skills & Experience Required: * Minimum of 3–5 years' experience in warehouse operations and/or IT systems support or management. * Strong analytical, organisational, and problem-solving abilities. * Confident communicator with excellent leadership skills. * Experience delivering training and supporting change management initiatives. * Familiar with data analytics and dashboard reporting tools. * Understanding of warehouse layouts, safety practices, and process optimisation If you're looking for a role where you can make a real difference in a busy team, we’d love to hear from you