We have a fantastic opportunity for a Credit Controller to join our team based in Leeds. As a Credit Controller you will be working within the Accounts Receivable / Credit Control team covering all aspects of debt collection and accounts receivable duties across the EMED Group (2 legal entities). Benefits for the role include: Competitive salary 33 days holiday (including BH's). Option of study support towards a professional accountancy qualification. Pension Scheme. Income protection. Life Assurance. 24/7 online/telephone GP Consultation and access to prescriptions. 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway. Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody. Access to mental health consultations. Access to physiotherapy consultations. Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. Financial guidance re retirement planning, tax savings and state benefits. Long Service Recognition Scheme – recognising colleagues for their continued service after 5- and 20-years’ service. Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event. Refer a Friend recruitment incentive scheme with financial rewards. The EMED foundation, to provide support to colleagues and our local communities. Blue Light Card access EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements. Flu vaccination (through an internal campaign in Autumn/Winter). Main responsibilities: Managing customer accounts to ensure timely payment of outstanding account within payment terms Building and maintaining strong customer relationships Working closely with all internal stakeholders to support with collections and resolve queries Manage and update diary entries, ensuring regular customer touchpoints are maintained and recorded Respond to all incoming customer support requests within Team SLA requirements, providing excellent customer service Billing amendments, Purchase Order control, price review, credit notes Support on end to end billing process Monthly / weekly billing runs via excel imports into Sage Intacct Raising manual invoices Uploading invoices onto customer portals (Tradeshift & Elfs) Running monthly statement run, payment reminders/dunning letters in accordance with escalation policy Complete / support daily cash allocations, ensure that the ledger data is maintained and accurate Address any payment delays or discrepancies promptly Generate regular payment update reports, distribution to key business stakeholders To be considered as a Credit Controller, you will need: Experience - A strong working knowledge of credit control and accounts receivable, with a demonstratable record of improving processes and control Excel Skills - A strong knowledge of Excel to produce reports. V-lookups, Pivot Tables essential Technical skills - Understanding of double entry accounting is essential. Be a representative of EMED's culture This position is a front facing role, therefore excellent communications skills and diplomacy are essential Excellent customer care skills Strong & effective communicator (via phone, e-mail, and teams) Excellent time management and organisational skills, ability to prioritise tasks to meet deadlines and a fast-paced environment Foster a collaborative, problem-solving and positive, cross-departmental mind-set and help create a "one team" mentality to deliver business goals and objectives Delivering results - A proven record of improving DSO and aged debt IT Skills - Experience with finance systems & MS Office Organisation skills - Personal efficiency and ability to prioritise competing demands, thriving when working under pressure and time constraints Detail orientated - Exceptional attention to detail and accuracy in data entry and documentation Communication skills - Ability to clearly communicate across a range of stakeholders, manage all viewpoints, build relationships and collaborate with others. Negotiation skills with the ability to build rapport and resolve disputes Problem Solver - Strong analytical and problem-solving skills About Us The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services. EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect. EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best. EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.