Homelessness Prevention Visiting Officer
Grade: BR 10-12
Salary: £40,352 - £46,952
Contract: Permanent
Working hours: Full time
Location: Bromley Civic Centre
Directorate: Housing Planning and Regeneration - Housing Services
Key responsibilities
- Manage a complex and demanding caseload in a busy, front-line, pressurised service, routinely undertaking home visits for those at risk of homelessness to fully understand the situation and provide innovative and tailored options to prevent homelessness through advice, advocacy, negotiation and mediation to avoid the need for temporary accommodation.
- Undertake home visits to verify households' circumstances, establish occupancy and ensure that those for whom the council has secured temporary accommodation are residing there as their main residence.
- Always perform responsibilities with a customer-service and performance-management focus.
- Provide confident, professional advice to applicants on homelessness-related matters.
- Foster a culture of accountability, inclusivity and service excellence.
About you
You will be a collaborative and credible officer with substantial experience in homelessness within a local authority or similar complex organisation, successful at demonstrating outcomes to intervene early and prevent homelessness and the need for temporary accommodation. You will bring:
- Extensive knowledge and experience across housing.
- A strong understanding of housing legislation, regulation and current national policy.
- Proven ability to operate in a political environment and provide clear advice to applicants.
- Strong collaborative, communication and partnership-working capabilities.
Benefits
We offer a generous package including competitive pay, a career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle 2 Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.
Equal opportunities
We are committed to achieving equal opportunities in employment and service delivery and, as a disability-confident employer, we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.
