Customer Support Engineer
Location:
Edinburgh, UK (Hybrid)
Type:
Contract / Permanent (depending on engagement)
Experience:
10–12 years hands-on experience
Competitive Market Rates inside IR35.
About the Role
We are seeking experienced
Customer Support Engineers
with strong expertise in the
Smallworld Product Suite
and related GIS technologies. This role involves working on asset mapping, application development, and testing for a major utilities programme. You will play a key part in delivering GIS solutions, integrating third-party systems, and supporting business-critical applications used across multiple domains.
This is an excellent opportunity to broaden your skills across diverse technologies while contributing to high-impact utility projects.
Key Responsibilities
* Analysis, design, coding, implementation, and testing of GIS applications.
* Provide technical documentation and maintain continuous communication with stakeholders.
* Client coordination and support for project delivery.
* Work on asset mapping and application enhancements within a utility-focused environment.
* Support integrations with third-party systems and ensure compliance with regulatory standards.
Required Skills
* Strong proficiency in
Smallworld Product Suite
(latest versions), including
PNI / Electric Office
.
* Hands-on experience with
Magik
.
* Proven expertise in delivering GIS solutions using Smallworld tools.
* Solid technical knowledge across relevant platforms: PNI, Core SW4/5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8, Magik, Java, SWMFS DBA, VMDS, SQL, Oracle.
* Experience with customer-specific customisation, local regulatory requirements, and third-party product integration.
Desirable Skills
* Knowledge of the
software development lifecycle (SDLC)
.
* Experience with
ESRI ArcGIS
products.
* Familiarity with
OpenGIS
standards.
Why Join
* Opportunity to work across multiple domains and technologies.
* Exposure to third-party integrations and regulatory-driven solutions.
* Part of a critical utilities project with long-term scope for expansion and learning.
If this is relevant to your experience, please apply with your CV and we will be in touch shortly.