Better places, thriving communities.
ROLE: Head of Contract Support
HOURS: 40 hours a week
LOCATION: Milton Keynes
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Head of Contract Support who will provide strategic performance insight, assurance and contractual support across a large, complex Integrated Facilities Management (IFM) contract.
The role acts as a central point of expertise for data analytics, performance and KPI management, compliance and contract clarification, ensuring senior leaders are supported with clear, accurate and evidence‑based insight to enable effective decision‑making. Reporting directly to the Strategic Client Director, the postholder works closely alongside the Account Director for IFM, the Account Director for Managed Stations and the Account Director for Security Assurance, and operates across all service streams to ensure consistency, governance and alignment.
Role Responsibilities:
1. Lead the performance management framework across the contract, ensuring KPIs, SLAs and strategic measures are clearly defined, monitored and reported.
2. Analyse trends, identify risks and opportunities, and support the development of performance improvement and recovery plans.
3. Produce high‑quality performance packs and insights for governance forums, senior leadership reviews and client meetings.
4. Build strong, credible relationships with senior internal stakeholders and client representatives.
Required Qualifications:
5. Proven experience in contract performance management, analytics, assurance or governance.
6. High level of commercial and contractual awareness.
7. Proficiency in Microsoft Office tools, particularly Excel and PowerPoint.
What's in it for you?
8. Access to a virtual GP for you and your household.
9. Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
10. Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and technology products.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shradha Singh at .