London
Permanent
£30k
ASAP START- max 2 weeks notice period
This role plays a key part in ensuring the smooth day to day operations of an office environment. This dual role combines front-desk responsibilities with general administrative support. The receptionist is the first point of contact for clients, visitors and staff; offering a welcoming and professional presence, while the office assistant supports the office’s operational needs by performing a variety of administrative tasks.
Reception
* Welcome visitors, clients and employees with a professional, helpful and friendly demeanour.
* Promptly and professionally answer incoming phone call, ensuring responses within three rings.
* Screen and direct incoming phone calls to the appropriate department/individual.
* Issuing and manage visitor passes while maintaining visitors and staff logs in compliance and security procedures.
* Handle incoming and outgoing mail, packages, couriers, deliveries and DHLs.
* Arrange taxis for staff/board members/visitors as necessary.
* Provide accurate and timely information in-person, via phone or email.
* Schedule and manage meeting calendars, including room setup, refreshments, housekeeping and tidying up.
* Ensure the reception area is tidy and covered during all absences.
Office Assistant
* Perform general administrative tasks to support office operations.
* Manage the archiving process including records storage, retrieval and destruction and maintaining up to date records.
* Order and maintain office and kitchen supplies (excl. IT consumables).
* Follow the purchase order and invoice approval procedure, co-ordinating with vendors as necessary.
* Arrange and ensure the Bank’s paper printing supplies are maintained and replenished, liaising with the abroad office and with UK Printers for printing of specialist files (e.g. Trade Finance).
* Process income and outgoing mail, ensuring timely distribution and preparation for delivery.
* Preparation & handling of all outgoing post (including recorded or special delivery), maintaining and ordering supplies for the franking machine.
* Preparation & handling of all UK & International courier deliveries and despatches.
* Manage the office’s main mailbox, directing inquiries appropriately.
* Assist the Facilities Officer with ad hoc tasks when required.
Requirements
* Education – A Levels
* Prior experience is advantageous, but not essential, as comprehensive training will be provided.
* Excellent communication skills, written and verbal
* Accuracy and attention to detail
* Professional demeanour and communication style, providing support at all times.
* Good interpersonal skills and the ability to establish and maintain good relationships with the Bank and tenants, staff, clients/customers.
* Ability to manage multiple tasks and prioritise work effectively.
* Excellent PC and Microsoft Office skills
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