Company Description
Booking Co-ordinator
Full-time, Permanent
£25,300
At Hamilton Cross, we pride ourselves on delivering exceptional service, supporting our healthcare professionals, and ensuring our clients receive safe, reliable staffing solutions.
We are looking for an organised, confident, and customer-focused Booking Co-ordinator in NG15 (08:00-05:00pm) who shares our commitment to excellence, integrity, and putting people first.
This is a pivotal role where you will connect the right professionals to the right shifts, ensuring continuity of care while maintaining the highest standards of compliance and service delivery.
Working Arrangements
Office-based training for the first 6 weeks
Hybrid working thereafter: 3 days in the office and 2 days working from home
Participation in a shared, fair on-call rota
Job Description
The Role
Coordinating staff bookings and managing rotas to meet client requirements
Building positive, professional relationships with healthcare staff and clients
Maximising shift fulfilment while upholding compliance and quality standards
Responding promptly and effectively to enquiries and operational challenges
Maintaining accurate records and updating internal systems with attention to detail
Working collaboratively with colleagues to uphold our reputation for reliability and excellence
Qualifications
What We’re Looking For
Minimum 1 year’s experience in Care Coordination (required)
Background in customer service, sales, call handling, or rota coordination (preferred)
A confident communicator who demonstrates professionalism and integrity
Strong organisational skills with the ability to prioritise in a fast-paced environment
A proactive, solution-focused mindset
Competent IT skills and ability to manage multiple systems
A team player committed to delivering outstanding service
Additional Information
Why Join Us?
A supportive team culture built on respect and collaboration
Full training and continuous development opportunities
Clear progression pathways
A role where your contribution directly supports quality care delivery
Benefits
Company pension
Health & wellbeing programme
Free Parking