Overview
his is a key leadership role where you will inspire and lead a team of payroll professionals responsible for delivering high-volume, high-value monthly payrolls with accuracy and excellence.
You will play a critical role in ensuring outstanding service delivery, driving continuous improvement, and supporting key business and payroll transformation projects.
Responsibilities
1. Lead and manage team performance against SLAs and KPIs, ensuring payrolls are delivered accurately and on time
2. Monitor and analyse quality metrics, providing insight and recommendations
3. Oversee payroll audits and reviews (internal and external)
4. Manage finance reconciliation activities and ensure timely resolution of outstanding items
5. Ensure accurate and timely BACS payments, FPS submissions, and full payroll cycle completion
6. Investigate payroll issues end-to-end, including root cause analysis and preventative actions
7. Support year-end payroll processes and submissions
Skills & Experience
8. Extensive payroll experience, ideally within a shared services environment
9. Strong knowledge of UK payroll legislation and regulatory requirements
10. Experience analysing payroll data to identify issues and drive solutions
11. Familiarity with ResourceLink or similar payroll systems (desirable)
12. Proven ability to manage complex or sensitive situations effectively