*** NEW OPENING – DOUBLETREE BY HILTON SHEFFIELD CITY ***
We are opening a brand new DoubleTree by Hilton hotel in Sheffield! Expected to open late summer 2024 at Bramall Lane stadium, home of Sheffield United Football Club, the hotel will create up to 100 jobs and bring significant investment into the city.
This is a hugely exciting opportunity to join a fantastic brand in a vibrant part of the city, close to all transport links.
Why join us:
* Exciting Opportunity: Be part of the pre-opening team and continue to operate the hotel once the doors are open. A chance to make your mark in a fantastic brand located in a prime spot in South Yorkshire. Join us in creating lasting memories in a space where every guest is welcomed with open arms.
* Warm and Welcoming Atmosphere: Envision 155 bedrooms, a vibrant restaurant and bar, and versatile conference and banqueting spaces for up to 300 guests – all designed to create unforgettable memories for every guest.
What we're looking for:
Are you ready to be the orchestrator of seamless groups reservations, ensuring a smooth and delightful experience for our clients? As the Groups Reservations Executive, we're seeking a detail-oriented professional with exceptional organisational skills and a passion for hospitality. Your role is pivotal in managing group bookings, ensuring accurate and efficient reservations from inquiry to confirmation. We value your ability to communicate effectively, collaborate with various departments, and provide outstanding customer service to both clients and internal stakeholders. If you're eager to play a key role in ensuring groups feel welcome and supported throughout their reservation journey, while contributing to the success of our hotel, we invite you to join our team and make every reservation a memorable one.
Day in the life of:
As the Groups Reservation Executive, you will be responsible for handling written and verbal enquiries from customers who want to make group reservations
of 9 rooms or more. You will be required to understand the hotel's strategy and support in delivering the rooms revenue monthly budget.
You will also be required to mature new opportunities with the support of the Group, Conference and Events Office Manager.
Example key responsibilities:
* Responsibility for ensuring all Groups (9+ bedrooms), are correctly input into the system, contracted and payment and cancellation terms fully
adhered to. Implementing and following a robust enquiry handling and follow up process.
* The champion of the DoubleTree band and have in depth knowledge of the Hilton Honors program.
* Maximising revenue by enquiry conversion.
* Fostering a strong working relationship with the Revenue Management support team
* Involvement with annual budgets and attending hotel team and internal meetings on behalf of the Sales Office, including monthly Commercial
Meetings
* Participation in relevant Sales activity which can include supporting on client entertaining, FAM trips and both prospecting and conversion calling days
* Cultivate excellent working relations between your function and all other hotel supporting departments
What you'll get in return:
* Exclusive Team Member discounted stays
and 50% off F&B across the leaf HOSPITALITY portfolio
* Continuous learning & development
opportunities
* Free access to 24/7 employee assistance
program
* Team member of the month - £100 and Team
member of the year - £500
* Uniform Provided
* Competitive
pay and package
* Additional
annual leave and family leave
This hotel is managed by leaf HOSPITALITY who is a
hotel management company that has one simple value that underpins everything we
do: be excellent. We work with branded and independent hotels. Our vision is to
be a leader in the market where every member of our team plays a part in
delivering excellent service to our guests, owners, and team members.
#BeExcellent #BeHuman #HaveIntegrity