Keyword Location Location Type
Product Specialist
We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.
As a result of our expansion plans, and our continued ongoing success we are seeking a dynamic Product Specialist to be based at our Head Office in Plymouth.
About the Role:
This position brings daily challenges and responsibilities aimed at troubleshooting problems and providing solutions. This position is a great fit for avid problem solvers and incorporates a balance of technical skills and business knowledge. Work environments can range from front office first line roles to technical third line areas.
Responsibilities:
1. Key personal characteristics include reliability, flexibility, and willingness to contribute to a team working environment
2. Building POS systems for New Store Rollouts, Store Refits and Store Projects
3. Supporting store rollouts and refits
4. Liaising with Senior Product Specialist to ensure POS Hardware is delivery on time
5. The successful candidate will work alongside the Senior Product Specialist / Product Support Manager
6. The successful candidate will work alongside the EPOS Administrator to provide Holiday Cover and provide additional resource at peak times
7. PS Support Daily, Weekly and Monthly Admin Tasks
8. Working closely with colleagues, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction
9. Provide 3rd line support
10. Validating reported issues and managing until resolved
Person Specification:
11. Ability to work under own initiative
12. Ability to manage multiple tasks
13. Common Sense, Self Confidence and Business awareness
14. The ability to learn quickly
15. Ability to contribute to a team effort
16. A logical approach to problem solving
17. Good interpersonal and client-handling skills with the ability to manage expectations and explain technical detail
18. A methodical, investigative, and inquisitive mind
19. Excellent oral and written communication skills, including building client rapport
20. Someone who will be able to work under pressure
21. A natural problem solver, with the ability to analyse and diagnose various issues
22. Able to think outside the box to deliver a solution
What we offer:
23. Competitive salary
24. Pension
25. Long service awards
26. Employee discount
27. Cycle to work scheme
Position: Permanent, Full-time
Hours: Monday – Friday, 08:45am – 17:30pm (from time to time, as per business requirements, some work may occasionally be required outside of these times.)
Location: Plymouth, Devon (you must be able to travel on occasion to external sites when required, also overnight stays may be required on occasion.)