Excellent Opportunity for a Transport Co-Ordinator to join an Internationally recognised Air Freight and SameDay Distribution Service. Do You Have What It Takes to Excel Here? We’re looking for individuals who bring more than just experience, we want people with the mindset to thrive and grow. You might be exactly who we’re looking for if you: Make confident, well-informed decisions Are highly organised with excellent time management Take initiative to develop client relationships using smart, dynamic pricing Work brilliantly in a team and equally well on your own Have a strong work ethic and the resilience to go the extra mile If this sounds like you, we want to hear from you. Role Summary: We are looking for you to assist in organising, directing and co-coordinating the activities of all Drivers and the resources necessary for the safe, efficient and economic movement of freight through the Circle Express distribution system. Quote nationally and handle bookings via the Haulier Exchange platform maximising revenue for the business Day shift / Sunday to Thursday / 15:00 - 00:00 / 1-hour unpaid break Duties and Responsibilities This is a list of the main duties of the role and should not be considered an exhaustive list of duties. Answering inbound telephone calls quickly and efficiently. Pro-actively monitor the owned and ISP fleet. Receiving telephone and email instructions from clients and recording relevant details accurately on the Company’s data management system. Maintaining customer service levels at the highest standard by ensuring a rapid response to their requirements. Dealing with telephone inquiries from Drivers and customers quickly and efficiently Identifying needs and establishing client requirements Identifying opportunities to improve the service and report these to the Operations Manager Ensuring that the service provided meets objectives and quality standards of the Company. Planning the optimum utilisation of all Company owned vehicles. Ensuring that regulations regarding hours of work, the operational safety and efficiency of Company and vehicles and other statutory regulations are complied with. Daily Driver debriefing. Assisting when required in the induction and appropriate training of individuals. Ensuring accurate storage and prompt retrieval of information. Ensuring individuals, teams, colleagues, managers and clients are advised of appropriate information. Experience & Qualifications At least 3 year of solid working experience in a logistics / warehousing environment. Experience with client and Driver support. Preferred good working knowledge of the Haulier Exchange Platform. Preferred experience quoting nationally from small vans to full loads. Must have excellent geographical knowledge of the UK. Must have knowledge of route planning manually. Must have good knowledge of vehicle capacity / load requirements. Working knowledge of EU Driver hours Regulations. In depth knowledge of courier requirements. Knowledge of Aviation Security. Ability to work under pressure in busy fast-paced environment Excellent communication skills at all levels.