Are you a seasoned SAP SuccessFactors Senior Consultant with strong Managed Services support experience across multiple modules?
Join a global leader in SAP Managed Services and become part of a trusted team delivering excellence to some of the world s most recognisable brands.
If youre looking for a role where your expertise is valued, your ideas make an impact, and your growth is supported : this is the perfect opportunity.
Candidates must be able to work in the UK without restrictions
The Role at a Glance:
SAP SuccessFactors Senior Consultant Managed Services Support
Remote : Home:based
Up to GBP 75,000 Plus Benefits
Permanent : Full Time
Product / Service: Global authority in Enterprise SAP Consulting and SAP Managed Services
Values: Clients First, Foresight and Teamwork
Who we are:
For over 15 years, we ve built a strong reputation in Managed Services and continue to grow thanks to our ongoing success and expanding client base. Our portfolio includes a diverse range of organisations : from global multinationals to well:known household brands : spanning multiple industries and countries.
Our UK:wide network of consultants specialises in supporting all areas of SAP. We manage our customers solutions end:to:end : turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance : we ensure excellence at every stage.
Collaboration is at the heart of what we do. We work closely with our internal teams, project delivery specialists, and customers to provide long:term support, innovation, and a shared vision for success.
Role Overview:
As a SAP SuccessFactors Senior Consultant within the Managed Services HCM team, you will deliver support services to a wide range of UK, European and Global clients.
This is a customer:focused, hands:on role supporting customer issues, enhancements, releases and ongoing optimisation activities, while collaborating closely with both functional and technical consultants.
You will act as a trusted advisor to customers, helping them maximise value from their SuccessFactors landscape while delivering best practice HCM solutions and exceptional support services.
Key Responsibilities:
. Provide high:level advisory and consultative support across the SuccessFactors customer base.
. Analyse, configure and implement appropriate SAP SuccessFactors solutions.
. Manage and support SuccessFactors releases, enhancements and new functionality.
. Work collaboratively with functional and technical consultants across customer environments.
. Act as a strong communicator, keeping customers and management informed on progress and outcomes.
. Resolve complex customer issues using strong analytical and problem:solving skills.
. Ensure high levels of customer satisfaction and adherence to agreed SLAs.
. Support contracted customers through established Managed Services processes and service management systems.
. Contribute to project:related activities including data migration, user support and end:user training.
. Produce clear documentation including functional specifications, test scripts and training materials.
Skills and Competencies:
. Expert knowledge of SAP SuccessFactors Employee Central.
. Certified in two or more additional SAP SuccessFactors modules.
. Strong understanding of modules including Recruitment, Onboarding, Time, Performance and Goals and Compensation.
. Good understanding of SAP integration tools and integration methods including Dell Boomi, HCI and PO.
. Strong communication skills with the ability to guide both technical and non:technical HR users.
. Strong cross:functional integration knowledge across SAP functional areas.
. Excellent documentation skills including functional specifications and testing documentation.
. Ability to explain potential solutions clearly to bot