JOIN A FLEXIBLE COMPANY THAT LOOK TO CREATE THE IMPOSSIBLE AND OBSESS OVER CUSTOMERS!
Do you excel at helping others, resolving issues with empathy and efficiency, and creating seamless customer experiences? We are looking for a Customer Service Representative to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. We’re looking for a detail-orientated person to complete processes and procedures while providing each customer with a seamless experience.
Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.
Reporting to: Customer Service Team Leader
Crownhill, Milton Keynes / Hybrid Working.
Working Hours: Monday to Friday, 8:30 am – 5:30 pm (or 8:00 am – 5:00 pm shifts as required). Saturday work is required every 4 weeks between the hours of 09:00 am – 13:00 pm, which will be received back in time off in lieu.
Recording details of conversations held, inquiries, complaints and actions are taken within our internal system.
Delivering excellent service to all customers ensuring the best customer outcomes.
To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
Following Snap’s strict policies and procedures.
Communicating clearly and effectively both via telephone and email.
Meeting customer communication quality expectations.
Ensuring adherence to regulatory compliance and best practice.
Supporting other business areas where required.
To be successful in the role of a Customer Service Advisor we require the following skills and experience:
Competent with a PC and MS Office.
Attention to detail and rapport building.
Competitive salary and opportunities for professional growth
Flexible hybrid working arrangements to balance your work and personal life
Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more
Please note that all successful applicants will be subject to a basic criminal record and credit check.