Overview
Technical Advisor - Maritime Cranes at Liebherr Great Britain based in Biggleswade. The role covers the UK and Ireland and contributes to the success of Liebherr – Great Britain Ltd by providing effective and efficient advice and support, along with excellent administrative, customer service and interpersonal skills within the Company’s key result areas: Business Performance, Customer Focus, People and Teamwork, Leadership.
Responsibilities
* Visiting sites to investigate technical problems and communicating with customers, factories and LGB to provide a technically lead solution.
* Assisting the Technical Manager with customer complaints related to invoice disputes.
* Providing a dedicated support line for customers and using this to develop outstanding rapport and relationships.
* Circulating information and investigation details via written reports.
* Obtaining suitable solutions from Liebherr factories on technical issues and warranty claims.
* Raising warranty orders, sales orders, work orders, purchase requests and invoices internally and to customers.
* Processing warranty claims and ensuring that returned warranty parts are sent back to the relevant factory with correct documentation.
* Supporting the hands-on element of operations by undertaking out of hours responses as required.
* Assisting in the management of service engineers and optimising their utilisation.
* Promoting all aspects of the After Sales Department.
* Preparing parts and service quotations and developing effective working relationships with the after sales team.
* Escalating appropriate action for broken or damaged company equipment.
* Using the operating system (BAAN) to manage processes including sales orders, warranty orders, and purchase orders, checking stock availability and pricing of spare parts.
* Preparing and submitting detailed reports and feedback for every investigation, including customer reports if required.
* Proactively seeking new opportunities to develop personal skills and applying them in the role.
* Liaising with various support Liebherr factories as required.
* Undertaking work in accordance with Health & Safety, Quality and Environmental policies; preparing risk assessments and method statements and implementing safe systems of work as necessary.
* Undertaking training as required by the company, including overseas, and representing the division at meetings and exhibitions as required.
To be successful in the Technical Advisor role
* Sound knowledge of modern plant electrical and hydraulic systems.
* An excellent understanding of control systems and IT-based diagnostics.
* Good communicator at all levels.
* Flexible approach to work.
* Ability to use own initiative.
* Able to demonstrate the ability to work effectively in a pressurised environment.
Our Offer
Have we awoken your interest? We look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska. One Passion. Many Opportunities.
Job ID 79005 | Division Liebherr International Company | Liebherr-Great Britain Ltd. | Area of employment Engineering | Country United Kingdom | Type of contract: full time
Location
Liebherr-Great Britain Ltd. Normandy Lane, SG18 8QB Biggleswade, United Kingdom
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