Job Description
Customer Communications Centre Advisor Location: Bedford, Bedfordshire Salary: £24,242.40 per annum Working Hours: Monday to Friday, 8am4:30pm Contract Type: Hybrid (Office-based for 6 months, then hybrid) Join Our Team as a Customer Communications Centre AdvisorAre you a recent graduate or early in your career and looking to make a real impact? At bpha, were not just offering a jobwere offering a long-term career development opportunity.About the Role As a Customer Communications Centre Advisor, youll be the first point of contact for our customershandling queries via phone, email, and social media. Youll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service.Youll be empowered to: Resolve customer queries at first contactCollaborate across departments to find solutionsSupport new colleagues through buddying and trainingContinuously develop your skills through training in general and repairs enquiriesWhat Youll Bring Were looking for individuals who are: Excellent communicators with a professional telephone mannerEmpathetic and customer-focusedProficient with IT, specifically MS OfficeAble to prioritize and manage time effectivelyEducated to GCSE level (AC in English and Maths)Experience in customer service of some description is a must, but this doesnt have to have been in housing or in a directly comparable environment.
We value potential and attitude just as much as experience.Why bpha? We live by our values: We take responsibility doing the right thing, not the easy thingWe show empathy listening and understanding every customerWe are better together collaborating and celebrating diversityWe are ambitious always learning and striving to be the bestWith structured development pathways and a culture of support, bpha is the perfect place to start and grow your career.TPBN1_UKTJ