This job description is quite comprehensive but contains some redundancies and formatting issues. Here's a refined version:
Retail Customer Service Manager at Ladbrokes & Coral
Are you passionate about sports and customer service? Do you enjoy building positive relationships? Join the Entain family as a Retail Customer Service Manager in our dynamic Ladbrokes & Coral betting shops, where no two days are the same. Contribute to a team that wins together and prioritizes customer satisfaction.
Reporting to: Shop Manager
Salary: £12.50 per hour
What You Will Do
* Deliver outstanding customer service and promote safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate products and betting terminals to customers.
* Handle customer complaints with empathy and effective problem-solving.
* Work towards targets and maintain high shop standards.
* Open and close the shop as needed, being a key holder.
Working Patterns
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will be approximately 35 hours, comprising long opening and closing shifts, and shorter evening shifts, varying weekly. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications
* Must be 18 or over.
* Passion for customer service and building relationships.
* Effective communication skills.
* Self-motivated and proactive.
* Ability to work independently and as part of a team.
* Calm and professional in challenging situations.
Additional Benefits
Enjoy a competitive package with benefits such as:
* Optional overtime.
* Pension Scheme and ShareSave.
* Retail discounts through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
We are committed to diversity, equity, and inclusion. If you require accommodations during the recruitment process, please contact us.
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Join us and be part of a supportive, inclusive community that values individuality and celebrates success.
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