SERVICE DESK ANALYST x2 - HEALTH CARE - ESSEX
Service Desk Analyst x2 - Healthcare - Essex
Leading UK health services provider, currently expanding at pace with a reputation for innovation and excellence and a strong values culture
They urgently require x2 talented Service Desk Analysts to help themprovide1st classservicein supporting their extensive user base (cx15,000 users across x250 sites)
Your role will involve:
1. Ensure that all customers are provided with the level of help they require
2. Monitor trends on the Service Desk and provide support to those areas most needed.
3. Act as an escalation of operational issues that arise from the IT Service Desk.
4. Take ownership of Major Incident communications, acting as the Major Incident Manager.
5. Perform Quality checks on Incidents and Request tickets raised by the IT Service Desk Team, to ensure consistency of Service.
6. Manage the IT Service Desk Rota system and Holiday request calendar.
7. Conduct regular calls/meetings with IT Service Desk personnel.
8. Line Manage Service D...