Pyramid8 looking for a highly organized and process-driven Works Co-ordinator to support the delivery of small-scale projects and reactive works. This role is ideal for someone with helpdesk and customer service experience who thrives in a fast-paced environment and is confident managing multiple tasks and client communications.
Key Responsibilities
* Support the Project Manager in coordinating and delivering small project works and reactive callouts.
* Log and manage reactive jobs, ensuring accurate updates across customer portals and internal systems.
* Handle some out-of-hours (OOH) calls and liaise with engineers to ensure scheduled works are completed smoothly.
* Maintain clear and professional communication with clients via phone and email, providing timely updates and resolutions.
* Follow structured processes for job logging, client updates, and documentation.
* Assist with administrative tasks including raising purchase orders, processing invoices, and preparing quotes.
* Monitor project timelines and escalate delays or issues as needed.
* Maintain accurate records and documentation for all project activities.
* Collaborate with internal teams to ensure smooth handover and completion of works.
Requirements
* Previous experience in a helpdesk or customer service role, ideally within a fast-paced environment.
* Strong administrative skills with proficiency in Microsoft Office (Word, Excel, Outlook).
* Understanding of purchase orders, invoicing, and quoting processes.
* Excellent telephone manner and written communication skills.
* Ability to follow structured processes and work under pressure.
* Experience managing customer portals and logging reactive works.
* Flexibility to handle out-of-hours queries and coordinate with field engineers.
Desirable
* Experience in project administration or coordination.
* Familiarity with scheduling systems or job management software.
* Knowledge of facilities management or service delivery environments