Working in partnership with North Tyneside Council, Equans is looking for a Benefits Assessor to join our team in Newcastle on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24,, hybrid working and benefits package.
If you can work in a busy environment, make informed decisions, enjoy a challenge, and communicate well, then this could be a role for you.
What will you deliver?
EQUANS work in partnership with North Tyneside Council to process Housing Benefit, Council Tax Support and Discretionary Housing Payments.
Housing Benefit, Council Tax Support and other Council Tax discounts assists many of the residents in the borough. Whilst we have a Customer Service Team who deal with most front facing enquiries you will still have contact with claimants via the telephone, email, and letter.
You will join a high performing team, who meet their monthly key Performance Indicators and have exceeded them on many occasions.
Emphasis is on accuracy and whilst speed of processing is important, we do not lose sight of the customer and the impact our decisions can have on them.
Full training will be provided alongside generic future development across the service in areas of Council Tax processing, Recovery and HB Overpayments to meet service demands if necessary
What can we offer you?
On offer is a competitive salary and benefit package, which includes;
1. 24 days annual leave increasing to 25 days on completion of 2 years continuous service (+ public holidays).
2. Life Cover equivalent to 1.5 timesannual salary.
3. Employee discount shopping schemes on major brands and retailers.
4. Gym membership discounts.
5. Cycle to work scheme.
6. Holiday purchase scheme.
7. 2 corporate social responsibility days per year.
8. Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes.
9. Attractive Employee Referral Rewards Scheme.
10. Access to our growing employee networks.
11. 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are you?
12. Experience of working with, understanding and meeting the needs of customers in a customer service environment (1 year minimum).
13. Experience in a Revenues and Benefits Service (or equivalent e.g. DWP, Housing) is desirable, however full training will be given.
14. Is motivated by and enjoys helping people.
15. Demonstrates enthusiasm for imparting and sharing knowledge with others and helping to develop people.
This role includes a Basic DBS check therefore ability to pass is essential.
Who are we?
In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15, employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world.
Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90, employees working on 5 continents and a turnover of 19.2 billion euros in. Equans is a subsidiary of the Bouygues group.
Our ambition
At Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core valuesAccountability, Respect, Team Spirit, and Service Focus.
We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.
What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act.
At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans youll find a welcoming and open workplace where youre supported and encouraged to be your true self at work.
Youll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.