The Role Reporting into the Head of Transactional Services, the role of our Credit Controllers is ultimately to collect our cash in a timely manner whilst minimising our business to bad debts. You will be expected to do this in a collaborative manner, working with all of our internal and external stakeholders to ensure that we deliver the highest level of customer service whilst achieving our targets. Responsibilities: * Managing your portfolio of customers to ensure that our customers pay to the agreed payment terms. * Providing the highest level of customer service to internal and external customers. * Dealing with a high volume of customers on the telephone. * Maintaining customer records to ensure there are no delays in receipt of invoices/statements. * Updating our accounts receivable system, Credit Hound, with the records of all collection activity carried out. * Processing card payments. * Issuing electronic direct debit mandates and entering them onto our operating system. * Issuing copy invoices to customers on an ad-hoc basis. * Building a rapport with customers. * Handling statement reconciliations and building WIP statements to ensure we communicate effectively with customers. * Escalate any concerning issues to your immediate line manager, the Credit Control Team Leader. * Managing any queries through our query management system. The Ideal Candidate The ideal can...