Hybrid working allocated to offices in Coventry or York
Location -Based inCoventry and York.
Role
This is an exciting new role within our organisation, offering the opportunity to shape how we engage with local authorities and social care providers across England. The post holder will directly engage with staff at all levels in organisations we oversee, leading an increasing a range of engagement activities designed to support organisations with complaint management and reach influential staff. This involves using data to develop meaningful engagement activity and working with colleagues across LGSCO to deliver demonstrable impact.
Working alongside our External Training & Relationship Manager you will work directly with staff at all levels including senior managers and political representatives in organisations we oversee. You'll help them comply with our Complaint Handling Code, improve their complaint handling capabilities, and develop new channels of engagement to support better outcomes for the public.
Your responsibilities will include:
1. Leading engagement activities, delivering training and presentations
2. Creating content for multiple channels includin...