A rapidly growing insurance business, based in Essex, is seeking a Customer Outcomes Manager to work on personal lines products.
This is a hybrid role (1 day a week in the office), paying up to £60,000.
products and services, price and value, consumer understanding, and consumer support and FCA cross cutting rules
Produce of monthly CD monitoring:
Liaise with business functions to gather the required data
Foster a customer centric culture in the business, facilitate training where necessary so that colleagues understand their part to play
Preferably at least 8-10 years experience of working in a regulated entity in customer roles and familiarity with the Consumer Duty requirements, experience of prior engagement with FCA and PRA would be beneficial, with excellent understanding of risks faced within a delegated environment.