Administrator Based in Belfast, a leading and recognised organisation are currently seeking an Administrator to join their team. This is a Full-Time, Temporary position initially until January 2027. Hours of work: Monday to Thursday: 8.45am - 4.45pm and Fridays 8.45am - 4.30pm (37 hours per week) - there is access to flexi time and the possibility of hybrid working after an induction period. With an hourly rate of £14.17 per hour (equivalent to a salary of £27,254). Job Role: You will be responsible for the day-to-day running of the Association providing full office administrative and inbound call-handling duties. Essential Criteria: Hold a Level 2 qualification or equivalent and a minimum of 1 years' experience of a fast-paced work environment handling a high volume of in-bound calls and related administration duties OR 2 years' experience of a fast-paced work environment handling a high volume of in-bound calls and related administration duties. IT proficient with the experience of using Microsoft Office packages to include Word, Excel and Outlook. Experience of processing purchase orders and invoices. Demonstrable experience of delivering high levels of accuracy in work related tasks showing strong attention to detail. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise a busy workload while adhering to deadlines and working in a fast-paced environment. Ability to work on your own initiative as well as part of a team. Flexibility to occasionally work outside of normal working hours with occasional attendance at lunch and evening meetings. Main Duties and Responsibilities: Answering calls, using the software system to prioritise, and record details of calls, advising tenants appropriately in relation to response times and action in the event of urgent requirements. Delivering a great customer service experience, acting in a professional and understanding manner when liaising with external and internal customers in person, on the phone or via written correspondence. Working closely with the other members of the team to ensure the smooth operation of the office. Proactively and promptly responding to queries and liaising with line management to efficiently progress any duties assigned. Producing monthly performance reports and KPI information as required. Registering and responding to complaints in accordance with the Association's Complaints policy. Raising orders, typing letters, data entry and updating of property records. Ensuring all records are maintained in accordance with quality system requirements, data protection legislation and that confidentiality of records is always maintained. Ensuring filing and electronic filing is always actioned and kept up to date. Arranging/attending meetings as required including taking of minutes. Working closely with the Finance Team to ensure all purchase orders, invoices and expenses are processed within agreed timeframes. Working in partnership with the other members of the team to ensure cover during office hours and compliance mailbox is monitored and actioned. Following policies and procedures clearly and having the forethought to highlight necessary amendments, ensuring documentation is up to date. Skills: Administrator Administration Business Support receptionist call centre