Senior Travel Claims Handler Cardiff (Hybrid Working) Yolk Recruitment are proud to be working with a growing insurance services provider in central Cardiff, looking to welcome a senior Travel Claims Handler to their friendly and supportive team. This is a full-time, permanent position with a hybrid working model (2-3 days a week) If you have experience in travel claims and are looking for a role where your hard work is recognised, your ideas are valued, and you'll be part of a close-knit team that genuinely supports one another, this could be the perfect next step for you. There is no late night shift patterns, and its not a contact centre role. What you'll be doing Reviewing and processing complex travel insurance claims and complaints, ensuring accuracy and compliance with policy terms and industry regulations. Proactively identifying and addressing training needs within the team and promoting continuous learning. Conducting quality checks and providing constructive feedback to support development. Supporting the Claims Team Leader with day-to-day departmental activities. Acting as a role model, championing and helping to implement process improvements. Contributing positively to team meetings and regular performance discussions. Managing your caseload proactively, ensuring timely progress and resolution. Negotiating settlements and processing payments within agreed limits. Identifying and suggesting ...