ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. JOB DESCRIPTION About the role We have an exciting opportunity for a Lettings Assistant to join our team in Oldham on a 12-month fixed-term contract. This is a full-time role, working 35 hours per week and offers hybrid working of three days from the office and two days working remotely. Our team have developed a brilliant lettings experience, making it easy for customers to do business with us by increasing our electronic communication and digital services. Our team members have a warm and friendly approach and work collectively and proactively to get things done quickly and efficiently for our customers. You will assist the team with managing data gained through household survey feedback, as well as general administration. About you This is a fast-paced role that requires the ability to manage a variety of tasks at the same time. Proven administration experience along with strong listening skills and the ability to work methodically is important. Customer service experience is crucial, as is a solid understanding of effective communication across multiple channels. Attention to detail and the capability to consistently follow established procedures are also key to success in this position. You'll also be able to demonstrate: Proven experience in providing excellent customer service. Experience working in a fast-paced administrative role. Proven ability to work methodically, follow agreed procedures and accurately record data and information. Proven ability to provide accurate and clear responses to customer enquiries Good oral and written communication. Excellent IT skills. Good knowledge of Microsoft Office & Excel. If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile. Job Role Profile: https://jobs.guinness.org.uk/rps/LettingsAssistant.pdf Interviews process: Face-to-face interviews will take place at the Oldham office on Tuesday 8 th July 2025. The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. REEDTGP Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days). • Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions. • Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping. • Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme