About the Role
We're looking for a professional, customerfocused Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering excellent frontofhouse service while ensuring the building remains safe, secure, and wellmanaged.
Where Will I Be Working?
Site based at a development in York (YO31)
Working Pattern
37.5 hours per week - Monday to Friday 8 am to 4 PM
What You'll Be Doing
* Providing a warm, professional welcome to all residents and visitors
* Responding to queries and offering helpful information on the local area
* Handling telephone enquiries courteously and professionally
* Accepting, organising, and managing deliveries
* Signing in/out contractors and checking their completed works
* Inform Management team of all matters which may affect the Residential Management Company.
* Deal with all add on services required by the client, including but not limited to;
* General P.A office administration by the client.
* Assisting with rental property key handovers.
* Reporting to the client any demised apartment issues not relating to the building.
* Recording all activity, including resident complaints and incidents
* Ensuring noticeboards and building signage are up to date
* Liaising daily with the Property/Building Manager and supporting inspections
* Developing strong knowledge of building services, installations, and facilities
* Keeping the concierge desk/office clean, tidy, and wellpresented
* Supporting residents' meetings where required
* Assisting with rental key handovers and reporting any apartmentspecific concerns
* Taking ownership of daily standards and proactively addressing issues
What We're Looking For
* Experience working in a frontofhouse, residential, or customerservice role
* Excellent communication and customercare skills
* Highly organised with strong attention to detail
* Selfmotivated and able to use initiative
* Calm, courteous, and professional under pressure
* Smart, professional appearance with consistently high personal standards
* Ability to work well independently or as part of a wider team
What does RMG have offer you?
You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:
* 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
* Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
* Sponsorship for study and professional qualifications (up to 4 study days)
* Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
* As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk .
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities