Customer Service Executive
Enderby, hybrid after 6 months
£26,000 - £30,000
Full Time, Permanent
Do you love providing genuine, high-quality service but hate the idea of being stuck on a headset taking endless transactional calls?
We are working with a long-established, market-leading business turning over £25m annually. My client puts quality over quantity – it is at the heart of everything they do. They are now looking for a Customer Service Executive to service their business customer needs.
This isn’t a call-centre role. You will be given the time and autonomy to build rapport, solve problems, and deliver the kind of service that leaves a lasting impression.
If you are someone who thrives in a people-focused environment, values doing things properly, and takes pride in servicing customer needs, this is the role for you!
The role
Handling inbound calls and emails from existing customers
Providing support, handling general account queries including sales administration
Resolve queries in a timely and professional manner, ensuring customer satisfaction
Process customer orders efficiently
Work closely with internal teams to maintain smooth service delivery
Maintain accurate records and follow company procedures using CRM software
Contribute ideas to improve the customer experience
The candidate
Previous customer service skills (B2B) is essential
Strong rapport builder, someone bubbly/ chatty would suit this role
Excellent written and verbal communication
Strong attention to detail and ability to multitask
A team player with a problem-solving mindset
Comfortable using CRM systems and Microsoft Office
What is on offer
Competitive salary of £25k–£30k
Monday - Friday working hours, no weekends.
Hybrid working options available after 6 months
Bonus structure
If you are passionate about customer care and ready to build your career within a growing company, please click ‘apply’ today