Looking to take the next step in
your career? We’re searching for a motivated and hands-on Group Operations
Support Manager to help shape the guest experience across our Generator and
Freehand properties. Based at our Central London Head Office (with plenty of
travel across Europe), this role connects our hotels and HQ—driving
consistency, efficiency, and standout hospitality standards across the group.
WHO ARE WE
Generator is a global lifestyle
hospitality platform operating across two unique brands (Generator and
Freehand). Our vision is to become the world’s leading design-led accommodation
brand. We aim to achieve this by offering a host of soulful social spaces,
cultural events and a creative programme that inspires guests and locals alike,
all while providing affordable and safe accommodation all within prime gateway,
city centre locations.
NUTS AND BOLTS OF THE JOB
* Conduct regular on-site operational
audits across all hotel departments (Front Office, Housekeeping,
Maintenance, F&B, etc.) to ensure brand and legislative compliance.
* Evaluate operational performance and
partner with General Managers to implement corrective actions and drive
continuous improvement.
* Deliver on-site and virtual coaching and
training to develop Heads of Department and hotel teams, focusing on
service excellence, efficiency and brand culture.
* Support new General Managers and HODs
during onboarding and transition periods.
* Liaise between hotel teams and Head
Office functions (HR, Marketing, Revenue, etc.) to ensure alignment and
communication flow.
* Assist in the implementation of new
operational initiatives, systems and procedures across the group.
* Monitor operational KPIs and guest
satisfaction results, identifying trends and opportunities for
improvement.
* Share best practices across the portfolio
and contribute to the development of SOPs and training materials.
* Champion sustainability, efficiency and
quality initiatives within the properties.
* Support crisis or issue management
situations as needed.
YOUR ROCK STAR EXPERIENCE
* Multi-site operational experience in
hotels, ideally at Hotel Operations Manager level or above.
* Strong experience across both Rooms and
F&B operations.
* Excellent auditing, analytical and
communication skills.
* A confident coach and people developer
with the ability to influence without direct authority.
* Highly organised with strong
follow-through and attention to detail.
* Flexible to travel weekly across Europe
(typically 2–4 days on-site per week).
* Fluent in English – other European
languages an advantage.
OUR HQ EMPLOYEE BENEFITS
(there’s tons of them & ever increasing!)
* Birthday holiday in addition to your
yearly holiday allocation
* Fertility Treatment Support Leave - up to
three days' paid leave in any one year for an employee to undergo
fertility treatment
* Employee Bounty Program providing
opportunities to earn a compensation for new hire referrals with no cap on
number of referrals made
* Company contribution towards gym
membership fees for all eligible employees – look good, feel good, work
good!
* Ideas Award - Quarterly award to double
gross basic salary for 1 month to employee with most valuable
suggestion/feedback
* 2 free nights’ accommodation across any
of our Generator x Freehand properties globally
* Reduced room rates for staff as well as
friends and family members (we operate in several locations across Europe
& US so your next holiday is sorted)
* International career opportunities so you
can travel the world while working with us (win-win!)
* Social events, celebrations calendar
& various employee recognition schemes – we never ever need an excuse
to let our hair down!
* Online learning tools to help you
develop, learn and grow
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your
application in English. If you’ve got questions, get in touch!
Also, check out
jobs.staygenerator.com or our social media pages. Here you may well find the
answers to life, the universe and everything, including why there are no
penguins at the North Pole.
We look forward to hearing from
you.
Join Us and help us achieve our
Vision!