Installer
Location: Ascot / Field Based
Salary: Competitive
Hours: Monday to Friday, 9:00am – 5:30pm
We’re looking for a proactive and customer-focused Installer to join our team. This field-based role involves the professional installation, servicing, and support of hardware solutions, ensuring a seamless and positive experience for our clients.
This is a remote position with frequent travel to client sites across the UK. Regular attendance at our Ascot head office will also be required for training, meetings, and business needs. A clean, valid driving licence is essential.
Key Responsibilities
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Carry out on-site technical support, installations, and repairs
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Document all service visits, including time, parts used, expenses, and corrective actions
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Manage and complete assigned service projects across the UK
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Collaborate with the Customer Enrichment Manager on projects and services
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Maintain up-to-date technical knowledge, including bulletins and maintenance reports
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Submit monthly QA reports
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Conduct PAT testing (if qualified)
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Keep loan stock equipment ready and functional
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Provide office-based technical support cover when needed
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Troubleshoot collaboratively with colleagues
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Support equipment setup and breakdown for trade shows and events
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Contribute ideas for service and hardware improvements
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Handle customer and internal data responsibly, in line with GDPR
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Operate in accordance with company values, policies, and procedures
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Perform other reasonable duties in line with the role
Skills, Knowledge & Experience
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Proven experience in installation and service roles
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Technical knowledge of monitors and PCs; Windows OS preferred
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Experience with CRM systems (Microsoft Dynamics CRM advantageous)
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Strong attention to detail, numeracy, and documentation skills
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Ability to remain calm under pressure and meet deadlines
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Highly organised and adaptable with good time management
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Independent, self-motivated, and proactive
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Strong communication and relationship-building skills
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Customer-first mindset with a solution-oriented approach
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Awareness of GDPR and data protection best practices