Position Details
Position: Support Manager
Location: Lincoln
Hours: 37.5 contracted hours per week
Salary: £32,564.31 per annum
Closing Date: 19/05/2026
Job ref: 5021
We are seeking a highly motivated Support Manager to work with the Operations Manager in leading and directly line managing a support team in Lincoln to deliver the highest quality of support to a group of adults with learning disabilities in their own homes. You will lead as an exemplary role model to achieve outstanding, personalised support, and high levels of regulatory compliance, ensuring our customers are at the heart of all we do and their needs are met. Your team will feel valued and supported, with a full understanding of what is expected of them and the skills and tools to undertake their role to the best of their ability. Success in this role means that individuals receive the highest quality support and live their best lives.
Key Responsibilities
* Lead and directly manage a team of support workers, ensuring high-quality, personalised support
* Act as an exemplary role model to staff, ensuring that customers remain at the heart of all services provided
* Ensure compliance with company policies, industry regulations, and legal requirements
* Support customers with mental health conditions and learning disabilities across Lincoln and surrounding areas
* Develop and maintain a strong working relationship with key stakeholders, customers, families, and external agencies
* Manage and resolve staff issues effectively, ensuring adherence to policies and procedures
* Conduct risk assessments and crisis management, including de-escalation techniques
* Oversee quality assurance, ensuring service delivery meets and exceeds expectations
* Promote staff development through training, performance management, and supervision
* Ensure confidentiality and compliance with the Data Protection Act 2018 and General Data Protection Regulations (GDPR)
* Work flexibly, including occasional weekends, bank holidays, and sleep‑in duties if required
* Contribute to business development and service growth initiatives
Person Specification – Essential
* Minimum of 2 years of experience in adult care, supporting individuals with mental health conditions and learning disabilities
* Previous experience in team leadership and staff management within the health and social care sector
* Strong understanding of person‑centred care and complex mental health conditions
* Strong IT literacy, including experience with digital care systems
* Ability to work under pressure, manage time effectively, and meet deadlines
* Excellent verbal and written communication skills
* Commitment to ongoing training and professional development
* Business development experience with a drive to expand services
* UK driving licence
* NVQ Level 5 in Health and Social Care (or equivalent qualification) or willing to achieve
Person Specification – Desirable
* Experience working alongside Support Managers and Operations Managers in a similar role
* Understanding of health and social care compliance frameworks
* Knowledge of stakeholder engagement and relationship management
Benefits
* Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part‑time hours)
* Sector‑specific training as part of induction plus opportunities for professional development
* Access to Perks at Work, providing discounts on cinema tickets, shopping vouchers and more
* Long‑service awards payable in 5‑year increments
* Golden Hello/refer a friend – receive up to £500
* Cycle to work scheme
* Access to the Employee Assistance Programme
* Free DBS (Disclosures and Barring Service)
* Excellent opportunities to progress your career within Advance
* Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Safeguarding
At Advance, safeguarding is embedded in our organisational culture, reflected in our values, behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level. As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures. We believe that safeguarding is everyone’s responsibility.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind. We are committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
Contact: Kavita Patel, Email: kavita.patel@advanceuk.org
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