An established UK infrastructure services provider is seeking an experienced Head of Operations to lead the end-to-end operational delivery of its gas, water and power projects across the UK.
The postholder will provide clear ownership across mobilisation, execution and close-out of day services, projects, frameworks and specialist works, ensuring consistent standards, strong cost control and predictable performance across regions.
Key responsibilities include:-
* Ensure works are delivered safely, compliantly, on time and within agreed commercial scope.
* Act as the senior operational escalation point for delivery and customer issues.
* Lead short, medium and long-term operational planning.
* Oversee effective deployment of technicians, supervisors, plant and specialist equipment.
* Reduce reactive delivery through structured scheduling and coordination.
* Maintain consistent delivery standards across regions and work types.
* Provide governance oversight across frameworks, programmes and major projects.
* Ensure effective handover from bid/commercial award into delivery.
* Chair programme and delivery review meetings, monitoring risks, variations and recovery actions.
* Ensure operational teams understand contractual scope and commercial boundaries.
* Maintain compliance with gas and water industry standards, client procedures, framework requirements and internal governance processes.
* Foster effective working relationships with key customers and framework partners.
* Drive collaboration across operations, programme, customer support, commercial and group functions.
* Identify inefficiencies and standardise processes to reduce reliance on individuals.
* Improve reporting, documentation and communication consistency.
* Support operational readiness for growth within AMP and RIIO regulatory environments.
Our client is looking for someone who has the following experience:-
* Senior operational leadership experience within utilities, infrastructure or civils.
* Experience managing field-based, multi-disciplinary delivery teams.
* Proven commercial awareness with responsibility for operational cost control and margin performance.
* Experience planning, governing and delivering work within regulated environments.
* Confident communicator able to operate effectively at site, customer and senior management level.
* Knowledge of AMP and RIIO regulatory frameworks (desirable)
* Understanding of NEC3 / NEC4 contract environments (desirable)
This role offers the opportunity to shape and lead a nationally delivered operational function, driving performance, safety and commercial excellence across a growing and technically specialist infrastructure business