Connections Reform Customer Communications Analyst (Data) - NESO
Join to apply for the Connections Reform Customer Communications Analyst (Data) - NESO role at National Energy System Operator.
National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future.
We are looking for a Customer Data Lead to join the Connections Reform Engagement Team. This role will be at the forefront of surfacing customer data and stories, supporting communications and engagement across the programme. You’ll lead the development of a new weekly data report that transparently tracks reform progress and helps support customer sentiment. The role can be based in Wokingham, Warwick or Glasgow, and we continue to offer hybrid working from office and home.
It is a 12-month fixed term contract, with potential to be extended. We are open to full time and part time applicants, as well as flexible working arrangements.
Key Accountabilities
* Gathering and analysing customer data from across the reform function.
* Developing and publishing a weekly customer facing data report.
* Championing the use of customer stories and data insights in reform communications.
* Working closely with the wider reform reporting team to ensure data is accurate and actionable.
* Supporting reporting and dashboarding for internal and external stakeholders.
About You
* An understanding of customer insight and data storytelling.
* An awareness of the energy sector and reform programme structures.
* Solid experience of data analysis, reporting, or performance tracking.
* Experience working across teams to translate data into compelling narratives.
* Strong analytical and visualisation skills.
* Excellent communication and stakeholder engagement.
* Ability to manage multiple tasks and deadlines.
* Graphic design skills desirable.
About What You’ll Get
A competitive salary between £48,500 - £57,000pa – dependent on experience and capability. As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
Role closes on 17/11/2025 at 23:59. However, we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.
We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We’re committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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